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The Australian National University

Quality manual & documentation

This manual is prepared for the purpose of defining Facilities and Services Division's interpretations of the current ISO 9001 international standard, as well as to demonstrate how the Division complies with that standard.

Quality manual

The Quality Manual (PDF, 569KB) is divided into the following eight sections:

  • Section 1.0 - Welcome to Facilities and Services Division
  • Section 2.0 - F&S: Who We Are
  • Section 3.0 - Quality Statement
  • Section 4.0 - Management System Structure and Controls
  • Section 5.0 - Management & Leadership
  • Section 6.0 - Resources
  • Section 7.0 - Operation
  • Section 8.0 - Improvement

Quality documentation by business unit

Portfolio QMS Prefix Description
General 10 4 Context of the Organisation (PDF, 374KB)
5 Management Review (PDF, 69KB)
6 Control of Documents (PDF, 83KB)
7 Corrective & Preventative Action (PDF, 261KB)
8 Outsourced Processes (PDF, 149KB)
9 Control of Records (PDF, 358KB)
10 Risk & Opportunity Management (PDF, 217KB)
11 Quoting and Order Acceptance (PDF, 189KB)
12 Purchasing Critical Supplies (PDF, 246KB)
13 Calibration of Equipment (PDF, 63KB)
14 Internal Audits (PDF, 446KB)
20 Change Management (PDF, 207KB)
21 Control of Nonconforming Service (PDF, 281KB)
28 Knowledge Management (PDF, 435KB)
36 Scheduled & Unplanned Outages (PDF, 180KB)
39 Conflict of Interest Procedure (PDF, 56KB)
40 Customer Feedback (PDF, 56KB)
41 Divisional Activities & Contributions (PDF, 58KB)
WHS 20

3 Indoor Thermal Comfort Evaluation & Review (PDF, 338KB)
18 Hazardous Materials Management Manual (PDF, 908KB)


17 Guidelines for Windows with Asbestos Containing Putty (PDF, 190KB)
18 Asbestos Containing Material Labelling Guidelines (PDF, 447KB)
19 Lead Paint Removal Guidance Document (PDF, 177KB)

Portfolio QMS Prefix Business unit
Operations 40 41 Remote Sites
     - Siding Springs Observatory
     - North Australia Research Unit (PDF, 239KB)
     - Kioloa Coastal Campus
42 Security (PDF, 467KB)
43 Cleaning Waste & Recycling (PDF, 161KB)
44 Gardens & Grounds (PDF, 420KB)
45 Sustainability (PDF, 421KB)
46 Communications (PDF, 476KB)
Projects 50 51 Project Delivery (PDF, 265KB)
52 Space Management (PDF, 142KB)
Maintenance 60 61 Service Delivery Team (PDF, 381KB)
62 Engineering & Technical Services (PDF, 236KB)
63 Client Relationship Team (PDF, 191KB)
64 Program Management (PDF, 182KB)
Corporate & Client Services 70 71 Governance & Reporting (PDF, 667KB)
72 Finance & Contracting (PDF, 458KB)
73 Commercial Services (PDF, 204KB)
74 Administration (PDF, 678KB)

Quality documentation types

Document type Abbreviation Comments
Protocol POL A protocol is a general commitment, direction, or intentions formally stated by senior management.
Manuals MAN A formal document describing the management policies, objectives, principles, organisational authority, responsibilities, accountability, and implementation plan for ensuring quality in the products and services provided to clients.
Procedures PRO A set of systematic instructions for performing an activity. An activity can be comprised of several process flows.
Process Flows PRF A set of inter-related resources and activities which transform inputs into outputs; also called a process flow chart.
Work Instructions WIN Describes the performance of work that would be adversely affected by lack of such instructions. Work instructions describe critical activities associated with specific procedures and may support process flows.
Forms FRM A form is a document used to record data required by the quality management system. Business Unit managers are responsible for creating and using forms in their areas.
Guides GUI Guides are suggested practices that are not mandatory, they are intended as a aid or example of how to comply with a standard or requirement.
Registers REG A register that indicates the status of information necessary for the operation or effective functioning of the Quality Management System.
Records REC Records are used to formalise traceability and to provide evidence of verification, preventive action and corrective action.

Updated:  17 October 2019/Responsible Officer:  Director, Facilities & Services Division/Page Contact:  Governance & Reporting