Quality manual & documentation
This manual is prepared for the purpose of defining Facilities and Services Division's interpretations of the current ISO 9001 international standard, as well as to demonstrate how the Division complies with that standard.
The Quality Manual (PDF, 569KB) is divided into the following eight sections:
Section 1.0 - Welcome to Facilities and Services Division
Section 2.0 - F&S: Who We Are
Section 3.0 - Quality Statement
Section 4.0 - Management System Structure and Controls
Section 5.0 - Management & Leadership
Section 6.0 - Resources
Section 7.0 - Operation
Section 8.0 - Improvement
Quality documentation by business unit
|| QMS Prefix
|| 4 Context of the Organisation (PDF, 374KB)
5 Management Review (PDF, 69KB)
6 Control of Documents (PDF, 83KB)
7 Corrective & Preventative Action (PDF, 261KB)
8 Outsourced Processes (PDF, 149KB)
9 Control of Records (PDF, 358KB)
10 Risk & Opportunity Management (PDF, 217KB)
11 Quoting and Order Acceptance (PDF, 189KB)
12 Purchasing Critical Supplies (PDF, 246KB)
13 Calibration of Equipment (PDF, 63KB)
14 Internal Audits (PDF, 446KB)
Change Management (PDF, 207KB)
21 Control of Nonconforming Service (PDF, 281KB)
28 Knowledge Management (PDF, 435KB)
36 Scheduled & Unplanned Outages (PDF, 180KB)
39 Conflict of Interest Procedure (PDF, 56KB)
40 Customer Feedback (PDF, 56KB)
41 Divisional Activities & Contributions (PDF, 58KB)
|| 3 Indoor Thermal Comfort Evaluation & Review (PDF, 338KB)
|| QMS Prefix
|| Business unit
|| 41 Remote Sites (not included)
42 Security (PDF, 467KB)
43 Cleaning Waste & Recycling (PDF, 161KB)
44 Gardens & Grounds (PDF, 420KB)
45 Sustainability (PDF, 421KB)
46 Communications (PDF, 476KB)
|| 51 Project Delivery (PDF, 265KB)
52 Space Management (PDF, 142KB)
|| 61 Service Delivery Team (PDF, 381KB)
62 Engineering & Technical Services (PDF, 236KB)
63 Client Relationship Team (PDF, 191KB)
64 Program Management (PDF, 182KB)
| Corporate & Client Services
|| 71 Governance & Reporting (PDF, 667KB)
72 Finance & Contracting (PDF, 458KB)
73 Commercial Services (PDF, 204KB)
74 Administration (PDF, 678KB)
Quality documentation types
| Document type
|| A protocol is a general commitment, direction, or intentions formally stated by senior management.
|| A formal document describing the management policies, objectives, principles, organisational authority, responsibilities, accountability, and implementation plan for ensuring quality in the products and services provided to clients.
|| A set of systematic instructions for performing an activity. An activity can be comprised of several process flows.
| Process Flows
|| A set of inter-related resources and activities which transform inputs into outputs; also called a process flow chart.
| Work Instructions
|| Describes the performance of work that would be adversely affected by lack of such instructions. Work instructions describe critical activities associated with specific procedures and may support process flows.
|| A form is a document used to record data required by the quality management system. Business Unit managers are responsible for creating and using forms in their areas.
|| Guides are suggested practices that are not mandatory, they are intended as a aid or example of how to comply with a standard or requirement.
|| A register that indicates the status of information necessary for the operation or effective functioning of the Quality Management System.
|| Records are used to formalise traceability and to provide evidence of verification, preventive action and corrective action.