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The Australian National University

Quality documentation

This manual is prepared for the purpose of defining Facilities and Services Division's interpretations of the current ISO 9001 international standard, as well as to demonstrate how the Division complies with that standard.

Document type Abbreviation Comments
Policies POL A policy is a general commitment, direction, or intentions formally stated by senior management.
Manuals MAN A formal document describing the management policies, objectives, principles, organisational authority, responsibilities, accountability, and implementation plan for ensuring quality in the products and services provided to clients.
Procedures PRO A set of systematic instructions for performing an activity. An activity can be comprised of several process flows.
Process Flows PRF A set of inter-related resources and activities which transform inputs into outputs; also called a process flow chart.
Work Instructions WIN Describes the performance of work that would be adversely affected by lack of such instructions. Work instructions describe critical activities associated with specific procedures and may support process flows.
Forms FRM A form is a document used to record data required by the quality management system. Business Unit managers are responsible for creating and using forms in their areas.
Guides GUI Guides are suggested practices that are not mandatory, they are intended as a aid or example of how to comply with a standard or requirement.
Registers REG A register that indicates the status of information necessary for the operation or effective functioning of the Quality Management System.
Records REC Records are used to formalise traceability and to provide evidence of verification, preventive action and corrective action.

Updated:  02 February 2017/Responsible Officer:  Director, Facilities & Services Division/Page Contact:  Systems & Information Technology